At Fykko, we strive to ensure timely and reliable deliveries for all orders placed on our platform. Below are the terms and conditions of our shipping policy:
Delivery Locations:
Fykko currently operates in Mahasamund and delivers food, pharmacy, and grocery items within this region.
Delivery is subject to the availability of vendors and delivery partners in the user’s area.
Delivery Times:
Estimated delivery times are displayed at the time of order placement and depend on the vendor's preparation time and delivery partner availability.
While we aim to meet the estimated delivery times, unforeseen delays due to traffic, weather, or other factors may occur.
Delivery Charges:
Delivery charges may vary based on the order amount, distance, and vendor policies.
Applicable charges will be displayed before confirming the order.
Order Tracking:
Users can track their orders in real-time through the Fykko app. Notifications will be sent at each stage of the delivery process.
Failed Deliveries:
A delivery may fail if the recipient is unavailable or the provided address is incorrect. In such cases:
The user may be charged for the order, including delivery fees.
Users are advised to ensure accurate address details and availability during the delivery window.
Handling of Perishable Items:
For perishable goods, it is the user’s responsibility to receive the order promptly to maintain product quality.
Support for Delivery Issues:
For any delivery-related concerns, users can contact our support team through the app or email at fykko@fykko.in.
